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About Me

I’ve built my career at the intersection of technology, troubleshooting, leadership, and innovation. My background spans network infrastructure, wireless internet service, VoIP, cybersecurity, cloud technologies, identity and access management, AI-assisted productivity, business operations, and hands-on technical problem solving.

Over the years, I’ve worked in roles ranging from aircraft maintenance and internet service support to network administration, WISP operations, industrial equipment recovery, and custom internal tool development. My strength is solving complex problems, especially when the answer is not obvious and the situation requires research, testing, documentation, vendor coordination, and persistence.

Today, my focus is on combining traditional IT experience with modern cybersecurity, cloud, identity management, and AI tools to build more secure, efficient, and reliable technical solutions.

My professional focus is practical IT problem-solving: network infrastructure, cybersecurity-minded troubleshooting, technical documentation, AI-assisted research, and custom internal tools that improve operations.

Career Timeline

Zee Systems (2025-Present)

I was brought in to help troubleshoot and recover a MAXIEM/OMAX waterjet system based on my IT background and technical problem-solving experience, despite having no prior waterjet-specific training.

Using structured troubleshooting, vendor documentation, OMAX support, hands-on testing, AI-assisted research, and custom-built software tools, I helped move the system from a non-communicating, non-moving state to a machine that could home, move, and cut.

Alongside the waterjet recovery work, I support production by building aircraft A/C parts and kits. While this is outside traditional IT, it reinforces my hands-on technical background, attention to detail, ability to follow specifications, and experience working around mechanical and operational systems.

I also developed internal support tools, including a dedicated Waterjet ChatGPT troubleshooting assistant and JettLynk, a desktop knowledge and operations hub for documents, videos, notes, inventory, maintenance tracking, purchasing records, contacts, reminders, and searchable shop reference material.

Professional Development & Career Expansion (2024-2025)

After completing my role with Bravado Broadband and Telephone in May 2024, I used the transition period to continue expanding my technical skill set through focused online learning, with emphasis on cybersecurity, cloud technologies, identity management, generative AI, and practical AI-assisted problem-solving.

During this time, I completed additional coursework and certifications while applying tools such as ChatGPT and Gemini to real technical workflows. I began using AI as a troubleshooting partner, documentation assistant, research tool, and software development aid.

Bravado Broadband and Telephone (2014-2024)

I founded and operated Bravado Broadband and Telephone, a broadband service provider focused on delivering reliable connectivity to rural and weather-challenged communities.

In addition to business operations, I served as the technical lead for network design, infrastructure deployment, customer support, vendor coordination, field service management, and network security. I built and maintained network systems supporting over 200 customers, with a focus on reliability, customer retention, and referral-driven growth.

My work included routing, switching, MikroTik infrastructure, wireless broadband systems, firewall configuration, access control, QoS, DNS, IP addressing, customer escalations, outage response, and long-term infrastructure planning. I also implemented practical cybersecurity controls by securing network equipment, limiting unnecessary exposure, managing remote access, documenting configurations, and monitoring service-impacting issues across the network.

Time Warner Cable (2012-2014)

I provided advanced technical support for internet, cable television, and VoIP services, specializing in complex escalations that could not be resolved by Tier 1 or Tier 2 support.

I diagnosed and resolved modem provisioning failures, signal degradation, routing conflicts, DNS issues, firmware problems, and service-impacting connectivity issues. Remotely guided field technicians through signal testing, equipment replacement decisions, and troubleshooting procedures to reduce repeat dispatches and improve resolution times.

I was recognized as Employee of the Month for strong technical performance, escalation handling, and customer-focused problem resolution.

United States Air Force (2004-2010)

I served as a fighter aircraft maintainer and A-10 crew chief, responsible for inspecting, troubleshooting, repairing, and maintaining aircraft systems to support mission readiness.

I also managed and ran the tool crib, ensuring equipment was maintained, tracked, and available for mission requirements. During my deployment to Bagram Air Base in 2007, I was recognized as Airman of the Month.

WireWeb/2 Fast Communications (1999-2004)

My early technical career began with hands-on computer and internet support. I built, repaired, and modified personal computers, managed dial-up servers, installed outdoor wireless equipment, configured home and office networks, and provided technical support for internet and email services.

This experience gave me an early foundation in networking, customer support, wireless connectivity, and practical troubleshooting.

Education

ECPI University | 2010–2012

Bachelor’s Degree in Computer and Information Science
Program: CIS Network Security
Graduated Magna Cum Laude
GPA: 3.88

Academic focus included networking, routing and switching, network security, advanced network defense, UNIX administration, Windows Server, Active Directory, database systems, web technologies, systems analysis, and project management.

Additional recognition:

Golden Key International Honour Society
Dean’s List

Certifications

Google Cybersecurity Certificate
IBM Generative AI for Cybersecurity Professionals Certificate
Cybersecurity Identity and Access Solutions using Azure AD Certificate
AWS Fundamentals Certificate
Getting Started with Azure Certificate
Kali Linux Certificate
Project Management Certificate, Expert Level
Effective Communicator, Manager Tools
Effective Manager, Manager Tools

Specializations

Network infrastructure and troubleshooting
Wireless broadband and WISP operations
VoIP systems and support
Cybersecurity and identity-focused security
Azure AD identity and access management
AWS and Azure cloud technologies
AI-assisted troubleshooting and documentation
Technical support escalation and internal productivity systems
Business operations and customer service leadership

Skills

My experience includes:

Network Infrastructure: Routing, switching, VLANs, NAT, QoS, DNS, Layer 2/3 troubleshooting, wireless networks, and broadband infrastructure.
VoIP Systems: Setup, support, and troubleshooting of VoIP platforms, phones, and ATA devices for business and residential environments.
Cybersecurity: Firewall rule management, access control, configuration hardening, incident response, identity and access management, and security-focused troubleshooting.
Cloud & Identity: AWS and Azure cloud concepts, Azure AD, identity and access management, cloud storage, virtual machines, access control, and secure account management.
AI-Assisted Productivity: Using AI tools for technical research, troubleshooting, documentation, software development support, and knowledge management.
Technical Support: Advanced troubleshooting for internet, phone, cable, wireless, VoIP, network, and equipment-related issues.
Software & Tools: Python-based programs, GUI tools, internal knowledge hubs, documentation systems, and workflow improvement tools.
Leadership & Project Management: Business ownership, technical project leadership, escalation coordination, team support, and mentorship.
Operations: Customer service, vendor coordination, billing systems, financial awareness, inventory, documentation, and process improvement.

My journey has been one of continuous learning, adaptation, and hands-on problem solving. Whether I’m restoring a network, troubleshooting a VoIP issue, supporting wireless infrastructure, recovering industrial equipment, or building AI-assisted tools, I bring a practical mindset focused on results, documentation, and long-term reliability.

As technology continues to evolve, I remain committed to expanding my skills in cybersecurity, cloud systems, AI, and infrastructure so I can help build secure, efficient, and dependable technical solutions.

Professional Recommendation

"Mr. Mitchell is an exceptional individual who consistently demonstrates a remarkable combination of dedication, generosity, hard work, technical proficiency, passion, industriousness, and humility... He is a dedicated, talented, and hardworking individual who will undoubtedly be a valuable asset to any team."

— Keisha McFerrin
Member, Board of Governors
Boerne Community Theatre

Read the full recommendation (PDF)